The GlowSet Limited Lifetime Warranty

Welcome to the future of flawless spray tan finishing with GlowSet™!

We stand behind every GlowSet device— for life. Here is everything you need to know about your warranty coverage, exchange process, and the support available to you.

GlowSet warrants every device against qualifying manufacturing defects (as defined below) for the reasonable expected useful life of the Device as determined solely by GlowSet ("Lifetime"). This warranty is strictly limited, case by case, and all final determinations are made solely by GlowSet. No other powder applicator on the market offers this — because no other powder applicator is built like ours.

We can make this promise because of how the GlowSet™ gun is engineered. There is no motor, no battery, no electronics, no charging port, and no moving parts that wear out under normal operation. Every single GlowSet™ device is air-tested and individually cleared by our manufacturer before it ships. The trigger is pulled, air flows, and it is confirmed working before it ever leaves the facility. We are proud to back this product for life.

  • Warranty Type

    Limited Lifetime: Defined as the reasonable expected useful life of the Device as determined by GlowSet.

  • Coverage

    Qualifying Manufacturing Defects Only: All details for what is and is not covered defined below.

  • Resolution

    Exchange Only: If you qualify, you will receive the same or an equivalent device at GlowSet's sole discretion.

  • Who It Covers

    Non-Transferable: Original purchaser from Glow-Set.com and other authorized sellers only.

What Qualifies as a Manufacturing Defect?

Because every GlowSet device is individually air-tested and confirmed working before it ships, the definition of a qualifying manufacturing defect is intentionally narrow and specific. Please read this carefully — it will help you understand your device and avoid unnecessary concern.

Formal Definition of "Manufacturing Defect"
"Manufacturing Defect" means a defect in materials or workmanship originating solely from the manufacturing process of the GlowSet Device that results in a complete failure of airflow and powder delivery when all of the following conditions are simultaneously met: (a) the Device is properly and securely connected to a compatible HVLP turbine system using the correct Glows approved quick-connect fitting; (b) the Device trigger is fully depressed in the normal operating position; and (c) despite conditions (a) and (b), the Device produces zero airflow and zero powder output.

WARRANTY AT A GLANCE

  • What the Warranty Covers:

    ✓ Complete failure to produce airflow and powder output simultaneously when the Device is properly connected to a functioning compatible HVLP turbine system using a GlowSet approved quick-connect fitting, trigger fully depressed, with no physical damage present — confirmed only after full troubleshooting with a GlowSet™ team member.

  • What the Warranty Does NOT Cover:

    The following are either normal by-design behaviors or user-caused conditions and will not qualify for a warranty exchange. Please contact us so we can help you resolve any issues and our team will be happy to help get you glowing.

    ✕ Air escaping nozzle or trigger area — this is a normal by-design operation, not a defect
    ✕ Powder near the cup area — this is normal full-capacity operation, not a defect
    ✕ Random burst, inconsistent flow, or weak output — this could be due to powder fill level, powder clumping, or technique, not a defect
    ✕ Any cosmetic or physical damage of any kind — scratches, cracks, scuffs, discoloration
    ✕ Trigger wear or mechanical wear over time — considered normal wear and tear
    ✕ Damage from dropping, impact, or mishandling
    ✕ Damage from liquid, moisture, or spray tan solution exposure
    ✕ Damage from incompatible, coarse, damp, or clumping powders
    ✕ Improper cleaning or failure to maintain per provided instructions
    ✕ Performance dissatisfaction, technique issues, or unmet expectations
    ✕ Unauthorized modifications — any device altered, disassembled, or modified
    ✕ Devices purchased from unauthorized resellers or third-party platforms
    ✕ Second owners — warranty is non-transferable, original purchaser only
    ✕ Any claim submitted without completing the required troubleshooting process first

  • How to Submit a Warranty Exchange Claim

    Only begin this process after receiving written confirmation from a GlowSet™ team member that troubleshooting has been exhausted.

    1. Receive written authorization from a GlowSet™ team member confirming a warranty review is approved.
    2. Await your RMA number (Return Merchandise Authorization). Do not ship anything back without one.
    3. Ship within 30 days of RMA issuance. If the device is not received by GlowSet™ within 30 days of the date your RMA was issued, the authorization expires and the warranty exchange claim is null and void. No extensions will be granted.
    4. Retain all original components until your claim is fully resolved.
    5. Purchase your warranty exchange shipping label at your own expense via trackable carrier. Insure for the current retail value of the Device as listed on glow-set.com at the time of the claim. GlowSet is not responsible for warranty exchange shipments lost or damaged in transit back to ClowSet. All return packaging costs and shipping fees back to GlowSet are incurred by the customer.
    6. Email your tracking number and proof of insurance to info@glow-set.com the same day you drop off the package.
    7. Inspection & resolution — if confirmed as a qualifying Manufacturing Defect, we will exchange your device and cover outbound shipping. Resolution within 5–7 business days of receipt.
    • GlowSet reserves the right to determine warranty eligibility at its sole discretion. All determinations are final, binding, and non-appealable.
    • If a returned device is found free of Manufacturing Defects, it will be returned at the customer's expense.
    • GlowSet's liability is limited solely to exchange of the device. No monetary compensation, refunds, or consequential damages of any kind.

Accessories Sales Policy

All GlowSet No-Dust Finishing Powder, Extra Powder Jars and other Accessories are final sale once shipped. No exchanges, credits, or replacements are available for hygiene and product integrity reasons.

  • Powder performance depends on technique, skin preparation, device settings, and environment.
  • Dissatisfaction is not grounds for exchange.
  • If powder arrives damaged or leaking, contact us within 7 days of delivery with photos. Damaged consumables may be eligible for replacement at GlowSet's sole discretion.